After-Sales Services | İ-MAK Redüktör
At İ-MAK Redüktör, we view after-sales services not merely as technical support, but as the continuation of a long-term business partnership. Throughout the entire service life of our products, we provide comprehensive after-sales services to ensure high performance, enhance operational safety, and minimize downtime.
Our experienced engineers and technical service team support our customers with a fast, reliable, and solution-oriented approach in maintenance, repair, overhaul, and spare parts processes.
Scope of Our After-Sales Services
- Periodic maintenance, failure analysis, repair, and overhaul of gearboxes are meticulously carried out by expert teams at İ-MAK Redüktör facilities.
- On-site service and technical support are provided when required, ensuring operational continuity.
- Upon request, installation, maintenance, and proper usage training are offered to user personnel.
Installation, Commissioning, and Technical Consultancy
Correct installation and commissioning are critical for system efficiency and equipment lifetime. İ-MAK Redüktör provides technical consultancy during these processes to ensure safe, efficient, and trouble-free operation of systems.
Original Spare Parts and Fast Supply
The use of original İ-MAK spare parts is essential to maintain gearbox performance and ensure long service life. Our spare parts are manufactured in accordance with quality standards and offered with fast supply capabilities.
Extensive Service and Support Network
Our after-sales services are carried out through:
- İ-MAK Redüktör production facilities
- Authorized service centers
ensuring fast and effective solutions for our customers.
Customer-Oriented Service Approach
Our sales representatives, after-sales service team, and technical support engineers respond quickly to your requests, ensuring uninterrupted and safe operation of your processes.
CONTACT US
WhatsApp: +90 539 630 90 66
Phone: +0216 378 26 38 dahili 1137
Email: [email protected]
Address: İ.mak Redüktör Varyatör Sanayi ve Ticaret A.Ş. Şeyhli Mah. Sanayi Cad. No: 1 – Pendik, İstanbul / Turkey
Overhaul Request Form
Please ensure that all information in the attached document is completed in full for products sent to our factory for repair purposes. We kindly remind you that products must be sent together with the relevant delivery note to ensure fast and smooth processing.
Service Request Form
To benefit from on-site service, please complete all fields in the attached document and send it to [email protected]. After your request is received, the necessary analysis and cost evaluation will be carried out, and you will be informed as soon as possible.
Download Service Request Form
Contact Us
WhatsApp: +90 539 630 90 66
Phone: +90 216 378 26 38 ext. 1137
Email: [email protected]
Address: İ.MAK Redüktör Varyatör Sanayi ve Ticaret A.Ş., Şeyhli Mah. Sanayi Cad. No:1, Pendik, Istanbul / Türkiye
Frequently Asked Questions
- What is the warranty period?
İ-MAK products are covered by a 2-year warranty from the invoice date, covering manufacturing and material defects. - What is not covered by warranty?
Incorrect installation, misuse, unsuitable oil, lack of periodic maintenance, and user-related damages. - How can I request service?
Via your sales representative or by contacting the After-Sales Services team through our website. - Do I need to send the product in case of failure?
Depending on the issue, on-site service or shipment to our service center may be required after technical evaluation. - Spare parts delivery time?
Standard spare parts are generally available from stock. Special parts are subject to technical evaluation. - How often should maintenance be performed?
According to operating conditions and the intervals specified in the user manual. - Which oil should be used?
Oil type and viscosity depend on the gearbox model. Refer to the oil label or user manual. - Do you provide installation and commissioning support?
Yes, upon request. - Is service available after warranty expires?
Yes, paid services continue after warranty expiration. - How can I access technical documents?
Through your sales representative, website catalogs, or by contacting After-Sales Services.
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